Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times ReliaPaw ships to addresses within the United States. Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Expedited Shipping (where available): 3–7 business days
Please note that delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your order total and delivery location. Free shipping may be available on qualifying orders — check our current promotions for details.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Dropshipping Notice ReliaPaw partners with third-party suppliers to fulfill orders. Your order may ship directly from our supplier, which can affect packaging and delivery timelines. Rest assured, all products are vetted for quality before being listed on our site.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at ericlopez@reliapaw.co and we will work with the carrier to resolve the issue.
International Shipping At this time, ReliaPaw ships within the United States only. International shipping may be available in the future.
Contact Us For shipping questions, reach us at ericlopez@reliapaw.co or through our contact page at reliapaw.co.