Refund policy

Return and Refund Policy

All Sales Are Final Due to the nature of our business, all sales are final. We do not accept returns or exchanges on any items purchased from ReliaPaw.

No Refunds We do not offer refunds once an order has been placed and payment has been processed. Please review your order carefully before completing your purchase.

Exceptions We will only consider a resolution in the following limited circumstances:

• Your item arrived damaged or defective
• You received the wrong item

In these cases, please contact us within 7 days of delivery at ericlopez@reliapaw.co with your order number and photos of the issue. We will work with our supplier to find an appropriate resolution, which may include a replacement or store credit at our discretion.

Lost Packages If your order is confirmed lost by the carrier, please contact us and we will investigate with the supplier.

Contact Us For any order concerns, reach us at ericlopez@reliapaw.co or through reliapaw.co.